Swish payment issues

Incident Report for BetterNow

Resolved

This incident has been resolved.
Posted Sep 30, 2025 - 14:41 UTC

Monitoring

Our upstream payment provider has corrected the issue. The error was live between 10:20 and 15:18. Swish payments have now been enabled again.

Our upstream payment provider will contact affected merchants with details about the issue.
Posted Sep 30, 2025 - 14:04 UTC

Update

We are continuing to work on a fix for this issue.
Posted Sep 30, 2025 - 14:01 UTC

Identified

We have identified an issue at our upstream payment provider and have contacted them so that they can correct the issue. We have temporarily disabled Swish payments until the issue is resolved. Card, MobilePay, Vipps, and bank transfer payments are unaffected.
Posted Sep 30, 2025 - 13:23 UTC

Investigating

We are currently investigating this issue.
Posted Sep 30, 2025 - 13:11 UTC
This incident affected: Donation Payment Processing.