All Systems Operational

About This Site

Welcome to BetterNow's status page. We'll update this page with information about any interruptions in service or planned downtime. This page has been available since the 24th of November, 2013.

BetterNow Platform Operational
90 days ago
99.88 % uptime
Today
api.betternow.org ? Operational
90 days ago
99.92 % uptime
Today
Donation Payment Processing Operational
www.betternow.org ? Operational
images.yourbetternow.org ? Operational
AWS ec2-eu-west-1 Operational
AWS cloudFront Operational
AWS route53 Operational
Heroku Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021
Resolved - This incident has been resolved.
Oct 12, 14:59 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 12, 12:43 CEST
Identified - Our payment provider is experiencing problems with MobilePay online transactions. Their status is here: https://status.quickpay.net/incidents/414

This does not affect card transactions or Swish or Vipps
Oct 12, 12:30 CEST
Completed - The scheduled maintenance has been completed.
Oct 12, 06:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 03:01 CEST
Scheduled - Swish has informed us that they will undergo maintenance at this time, their message is below. This only affects Swish payments in Sweden, card payments in Sweden will still be operational and no other countries will be affected.

Message from Swish below:

2021-10-12, 03.00-06.00

Swish ska genomföra ett planerat underhåll som kan påverka Swish-betalningar under den angivna tiden.

Vi ber om ursäkt för besväret.

Vänliga hälsningar,
Swish

_____________

Swish will carry out a planned maintenance that may affect Swish payments during the specified time.

We apologize for the inconvenience.

Kind regards,
Swish
Oct 11, 15:59 CEST
Oct 11, 2021
Resolved - We have notified the affected customers by email. Any additional questions should be directed to orgsupport@betternow.org
Oct 11, 11:06 CEST
Monitoring - We now have a list of the 49 affected transactions.

Clearhaus writes "Corrections will be sent starting Monday, and while you may see the effect already Tuesday, it could take several days also depending on your bank. You should see the correction no later than October 21st."
Oct 11, 10:38 CEST
Identified - One of our acquiring partners (Clearhaus) mistakenly processed transactions twice. All transactions (captures, refunds and credits) processed between 2021-10-06 19:00:00 UTC and 2021-10-07 18:59:59 UTC were affected for both Visa and Mastercard, with the exception of Visa credits.

Clearhaus is working with Visa and MasterCard to automatically reverse the transactions during the night between Monday and Tuesday. Therefore, you do not need to manually refund any double donations.

Clearhaus' incident report is here: https://status.clearhaus.com/incidents/t8z9l54g6tbw
Oct 11, 06:14 CEST
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021
Resolved - This incident has been resolved.
Oct 8, 08:09 CEST
Monitoring - Quickpay's incident is here: https://status.quickpay.net/incidents/409

They are currently reporting that the issue is fixed, we will continue to monitor for errors
Oct 8, 07:36 CEST
Investigating - We are currently investigating this issue.
Oct 8, 07:33 CEST
Oct 7, 2021

No incidents reported.