Increased error rate

Incident Report for BetterNow

Resolved

This incident has been resolved.

Posted Jun 11, 2025 - 05:43 UTC

Update

Heroku/Salesforce continue to work towards resolving the incident. The latest information can be found at https://status.salesforce.com/generalmessages/10001540

We will leave this incident open until the issue is fully resolved on their side. Our services have been operational since 16:21 UTC.

Posted Jun 10, 2025 - 20:36 UTC

Update

Heroku/Salesforce has updated their incident with the following:

"Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact."

We take this to mean there is a possibility of more downtime before the incident is fully resolved. We will continue to monitor the system.

Posted Jun 10, 2025 - 16:52 UTC

Monitoring

We are seeing service recovery, however the Heroku/Salesforce incident is not resolved. We continue to monitor the system.

Posted Jun 10, 2025 - 16:23 UTC

Identified

Our services are down due to a Heroku/Salesforce incident. https://status.salesforce.com/generalmessages/10001540 has more information on the outage.

Posted Jun 10, 2025 - 15:45 UTC

Investigating

We are currently investigating this issue.

Posted Jun 10, 2025 - 14:49 UTC

This incident affected: BetterNow Platform and api.betternow.org.