Clearhaus payment issues

Incident Report for BetterNow

Resolved

This incident has been resolved.
Posted Sep 12, 2024 - 17:49 UTC

Monitoring

An update from Clearhaus:

"We have seen a significant increase in approval rates and the connectivity is now back to normal. Due to the severity of this issue and the previous sudden change in approval rate we are still actively monitoring this situation."

We will continue to monitor this as well.
Posted Sep 12, 2024 - 12:18 UTC

Update

From Clearhaus:

"Our upstream provider has confirmed and is aware of a connectivity issue. Currently almost all authorizations, voids and Mastercard credits are impacted"
Posted Sep 12, 2024 - 05:13 UTC

Identified

Clearhaus is reporting issues with an upstream provider https://status.clearhaus.com/incidents/hp85pwr0m3yp
Posted Sep 12, 2024 - 05:12 UTC
This incident affected: Donation Payment Processing.